Policies

Welcome to your event by Fresh Ideas! Our mission is to provide you with exceptional quality, exceptional service and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday-Friday 8:00am - 5:00pm. Please contact our catering coordinator for customized service and menus.​

Policies & Procedures​

To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs.​

Guest Counts​

We kindly request a confirmed number of guests be specified 3 business days prior to the event. This number is considered the guaranteed guest count.​

Event Time​

Events are billed in four-hour increments. Events exceeding the four-hour limit will be subject to additional service fees.​

Cancellation​

We kindly request that cancellations must be made five business days prior to the contracted event date.

Serviceware and China​

All disposable serviceware will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high quality disposable plastic ware. China and glassware is available for an additional charge of $2.19 per person held outside of the MU Center. Please note, locations without existing China will incur a charge for setup and transportation.​

​Linen​

Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non food tables are available for an additional $5.99 (85s&114s) or $5.99 (90x156x120s), per table.​

Tax Exempt​

We request tax-exempt forms be faxed to our office addressed to: Catering Manager dfranczek@freshideasfood.com three business days prior to the event.​

Water Setup​

Pitchers of water or large dispensers are available for conferences, lectures and meetings on campus. The charge is $.59 per person, with a minimum charge of $5.09.​

Billing & Payment​

A form of payment (purchase order or credit card) is kindly requested three business days prior to the event date. We ask that contracts be paid in full within one business day following the event. ​

Special Diets​

Special diets are accommodated upon request, we kindly request that your needs be submitted as soon as possible.​

Calorie Counts​

2000 calories a day is used for general nutrition advice, but calorie needs vary. Additional nutrition information available upon request.